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InPost parcel lockers in Colombia

Press Release                                                                                                                                                                                                                                  February 4th, 2013


InPost parcel lockers in Colombia!


Another Uncover of Group's Conquest of South America Group - the owner of InPost parcel lockers - won a tender organized by the Colombian national post operator present on the market under the "4-72" brand. At the first stage, the company will install 8 self-service parcel dispatch and collection terminals in Colombia. The target is to install 100 of those innovative terminals by the end of 2014.


This way Colombia is the 19th country where customers will be able to use one of the easiest forms of delivery. InPost parcel lockers are presently available in 18 countries in the world. In only 2 years, they conquered the following countries apart from Poland: Saudi Arabia, Australia, Chile, Great Britain, Ireland, Island, Lithuania, Latvia, Ukraine, Estonia, Russia, Cyprus, Slovakia, Czech Republic, Costa Rica, El Salvador, and Guatemala.



InPost's expansion on the Columbian market is just another uncover of Group's conquest of South America. In 2011, InPost parcel lockers appeared in Chile. To date, cooperation with the Chilean national operator, Correos de Chile, enabled the installation of several dozen self-service terminals in that part of the world. In short time, the customers have approved the machines for the best delivery method offered by Chilean post.Willingness to recommend InPost parcel lockers is estimated at 97%, according to the Correos de Chile survey. About 99% of customers decide to use parcel terminals again. They have been recognizing advantages of innovative solution, especially in e-commerce1 . For comparison Amazon customers satisfaction level based on Net Promotor Scores indicator (NPS), which is collecting opinions of US e-commerce users, accounted for only 69%2.


"South America is a region where e-commerce has been growing at a very fast rate. This is why we are happy to start cooperation with our Columbian partner. Our parcel lockers will be installed in a country where in the last 5 years the growth of e-commerce has been the fourth highest in the world! In that period, E-commerce in Colombia has grown by impressive 41%, which means that demand for convenient and fast delivery of goods is enormous there. Our terminals are unique in this respect - they guarantee 24/7 availability in the best possible localizations. We are certain that after the planned expansion of our network in that region of the world, InPost parcel lockers will become the basic tool used by e-retailers in South America" emphasizes Rafał Brzoska, CEO of Group.


At the end of 2013 Integer.plwon a tender for the supply of the terminals for Íslandspóstur – the national postal operator from Island. The first order consists in the supply of 18 parcel lockers, 8 by the end of 2013 and the remaining 10 by the end of 2014.


Moreover, the company has sold 10 of its innovative terminals to Aeropost - the leading e-commerce operator from Central America and the Caribbean Region. This way in the nearest months, the first parcel lockers will be installed in Costa Rica, Salvador and Guatemala. The strategy of the American courier is to launch more than 100 of those innovative terminals in total. They will be available in 30 countries and islands, revolutionizing the international trade of goods from the United States in that region of the world.


Nearly 3,000 InPost parcel lockers worldwide according to different business models. In the nearest 3 - 4 years, they will also appear in the Americas and in Asia. The total value of the investment may even reach 1 billion euros. In the USA, Group plans to launch 10,000 parcel lockers by the end of 2016, while the first Asian terminals will appear in China - in Beijing and Shanghai. Works on obtaining approx. 6000 new localizations for the terminals are in progress. The company has also been busy preparing itself to enter the world's largest markets - China and the USA.


The highest quality and innovativeness of InPost parcel lockers was confirmed by InPost's success at World Mail Awards 2013. This time the company was the winner in the Customer Service category, beating other leading operators, such as: Singapore Post and LibanPost. Moreover InPost and NCR won the Postal Technology International Awards in the Retail Innovation of the Year category. The Jury awarded the 5th generation modular version of the lockers the title of the Innovation of the Year.


More information available and


(1) Source:Correos de Chile survey, 2013


(2) Source:

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